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Last updated: [To be updated]
Returns
You may request a return within [To be updated] (e.g. 30) days of receiving your order. To be eligible, items must be unused, in their original condition and packaging, with proof of purchase.
Non-returnable items: [To be updated] (e.g. gift cards, personalised items, perishable goods, items marked final sale).
How to start a return
Email w1170544712@outlook.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within [To be updated] business days. Your bank or card issuer may take additional time to post the credit.
Return shipping costs
[To be updated] (state who pays return shipping, e.g. the customer pays unless the item is defective or we sent the wrong item). Original shipping charges are [To be updated] (refundable / non-refundable).
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within [To be updated] days of delivery with your order number and photos so we can make it right with a replacement or refund.
Exchanges
To exchange an item, return the original item following the steps above and place a new order for the item you want.
Cancellations
Orders can be cancelled before they ship by contacting w1170544712@outlook.com. Once shipped, the order is handled as a return.